In order to maximize support resources, Supermicro works through reseller channels to resolve technical support issues and provide RMA services. All end users requiring technical support or RMA services are encouraged to contact their vendor directly. Supermicro resellers have complete access to our technical support and RMA teams; thus they are able to obtain fast and efficient responses to end user technical support issues and RMA services.
System Integration / Configuration
For system integration and configuration contact your Supermicro reseller. The people who integrated and sold the system components to you are familiar with your system and will be able to serve you better. How they serve you is also a good reference for your next purchase.
Onsite Service and Support
Supermicro Hardware Maintenance provides flexible and customizable Service Level Agreements for remote help desk and rapid onsite support to cover Supermicro hardware solutions. Our Onsite Service Programs offer a 4-hour Onsite Response time option for mission-critical uptime or any tailored solution that will meet your specific business requirements. For more details, please go to Onsite Services page.